Javier Suarez

You need to revisit your values. If your organization cannot collaborate and unite, success will be much harder to achieve; silos will form, and politics will arise. The most crucial action is to instill teamwork and common practices at the values level. Used correctly, values can become tools for accountability and objective feedback sharing. On the flip side, ignoring this issue will create a disjointed workforce, and with each passing day, it becomes more challenging to reverse or instill a new set of values. Don't wait.

Understanding what makes communication with your boss difficult is key. They may have a preferred style and get frustrated otherwise. Try asking them for a brief "user manual" on what interactions work best for them and what they lack patience for, giving you a clear framework. Avoid one of the biggest communication errors: not sharing information proactively. Bosses dislike surprises and underdeveloped strategies. By anticipating their concerns, you’ll create psychological safety for yourself and show initiative rather than shifting the burden of tough thinking or decisions onto them.

Being a good manager is the same in every industry. It all boils down to instilling psychological safety, empowering ownership, and guiding towards growth opportunities. If your team truly feels these three attributes, you will see them fly higher than you ever imagined.

If you’re building a tech product and plan to localize eventually, make sure you start with a framework for your first language that allows new languages and cultural adaptations to be easily added via a simple upload. If you overlook this, it will be a massive pain to add any other languages later, as you will need to integrate the framework retrospectively before adding another language. This is painful and costly.

Make sure you share a brief that is crystal clear in terms of deadlines, ways of working and expected to out put. Never ever commit to a big payment before you see proof of their work. Everything needs to be documented when working remotely to avoid misunderstandings and avoidable mistakes / disappointments If the provider is in a different time zone, make sure that you sync on a regular basis at time when both of you are awake.

The golden rule for supplier communication is to regard them as customers. Suppliers are vital in the value chain, indispensable for business success and equally important as customers. It's crucial to maintain clear, proactive communication, mirroring the standards held with customers. The aim is to become the preferred income source for suppliers, achieving an excellent Net Promoter Score (NPS). This approach strengthens supplier relationships and enhances business resilience.